Revolutionizing Skincare for Sensitive Skin! #GONOLO

FAQ

Directions for use

I've never used a sugar scrub before. What exactly am I missing?

It’s simple, really. The first thing you do when you open the jar is to give your scrub a good stir, because the oils come to the top. You want to make sure the scrub is mixed thoroughly before each use to make sure your last scrub from a jar is as awesome as the first.

You can use the scrub in the shower or bath or even at the sink, just make sure to apply to wet skin. Just scoop out a little into your hand (you can use the handy portioning spoon we include with your purchase) and rub onto your wet skin. Sure you can use a washcloth or bath pouf,or anything you want really, to scrub with but we prefer our hands because, hey why not treat them at the same time, right? Scrub until you feel the sugar melt and then rinse off. Since our scrubs cleanse,exfoliate and moisturize in one easy step, you don’t need any additional moisturizers or lotions

How often should I use a scrub?

The short answer is every time you take a shower or bath! All Simple Sugars scrubs are specially formulated to be safe for DAILY use on even the most sensitive skin. We recommend that our facial scrubs be used twice a day. (Yes, twice a day – they’re that gentle! )

Our scrubs are different from other scrubs you may have tried. Most other scrubs are intended for use 2-3 times per week as a kind of treat to add to your skincare regimen. Our scrubs are intended for safe DAILY use on even the most sensitive skin and because they cleanse, gently exfoliate and thoroughly moisturize in one easy step, it’s really all you need. It’s kind of a have-to-see-it-to-believe it kind of thing, but trust us, when we say GO NOLO, we really mean it! Your skin will be so soft and smooth you’ll see for yourself that you don’t need any additional moisturizer.

Can I keep my scrub in the shower?

Well, you want to keep it handy that’s for sure. But ideally, you should try to prevent getting water into your scrub (remember those nasty bacteria love water!) The flip-top lids not only make using your scrub in the shower SO much easier, they also help to keep water from getting into your scrub while you’re using it.

Do I need a moisturizer after I scrub?

Absolutely not! We call this Going NOLO (No Lotion). Your skin will be soft and smooth and will stay that way until your next shower without any additional lotion or moisturizer. We’re not even kidding. GO NOLO!

What’s the shelf-life of my scrub?

Our scrubs have a shelf life of about 18 months as long as they are unopened. There is no need to refrigerate your scrub, unless you want a really refreshing shower!

Are Simple Sugars scrubs safe for children? 

Yes, Simple Sugars scrubs are formulated to be all-natural and safe for even the most sensitive skin and are safe for infants and children. For babies under a year old, we recommend using the Avocado Facial Scrub or the Avocado Facial Scrub with Emu Oil because they are the most gentle and most emollient of the products. Children over 1 year of age can use any of the products safely. Check out the testimonials page to read some of the awesome stories we've received from customers telling us about how Simple Sugars has helped their children. Also, there is nothing in any Simple Sugars product that would be harmful to a child if it was swallowed. We do recommend that you keep all products out of the reach of little ones (if for no other reason, than to avoid a mess!) just to be on the safe side. Believe it or not, we have had reports of customer’s dogs actually opening sealed jars of scrub and eating the whole thing! Again – nothing to worry about if your pooch gets into your scrub, but be aware that certain things will be a little, shall we say, smoother than usual for a little while.

What if my dog eats my scrub?

Believe it or not, we have had reports of customer’s dogs actually opening sealed jars of scrub and eating the whole thing! They know what's good. No worries if your pooch gets into your scrub, but be aware that certain things will be a little, shall we say, smoother than usual for a little while.

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Emu oil 

When you order the emu oil add-in, you get your choice of scrub with emu oil added to it. You’ll notice a label that says “with emu oil” on the jar lid.

What is Emu Oil?

Emu oil is an amazing ingredient that comes from the back fat of the emu bird. It has the allergenicity of water, penetrates super quickly into the skin and adds a super shot of moisture to any Simple Sugars scrub.

How do you get the emu oil?

We buy the emu oil from a reputable supplier. Emus are raised for their high-protein, lowfat meat. The oil is a by-product. So yes, the emus are sacrificed but NOT for their oil.

Why should I get my scrub with emu oil?

We recommend that you purchase a scrub with emu oil added if you have a skin condition like eczema or psoriasis or have super dry skin. You should also consider it if you want the ultimate smoothest skin ever. It really is amazing stuff.

I don’t use products that contain animal products. Why in the world would you use oil from an emu?

While we recognize and respect that there are many people that prefer NOT to use any animal products, our primary mission is to serve those with sensitive skin. Emu oil is simply an amazing ingredient for people with sensitive skin. The emus are not sacrificed for their oil, the oil is a by product. We also offer our scrubs without emu oil for those who prefer not to use any products containing ingredients that come from animals.

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Facial scrubs vs. Body scrubs vs. Foot scrub

What’s the difference between the body scrub, the facial scrub and the foot scrub?

The facial scrubs are the gentlest exfoliators because they contain a lower concentration of sugar. They also contain more Vitamin E, jojoba oil and grapeseed oil (all excellent ingredients for your face!) than the body scrubs. Also, the six varieties of facial scrub are all made from ingredients that are especially loaded with good-for-skin ingredients (see individual product listings for details). The body scrubs are more aggressive exfoliators and come in a wider variety of scents. The foot scrub is the most heavy-duty exfoliator and also contains the most serious moisturizer, because feet, well they require the big guns!

Facial Scrubs

Why do the facial scrubs cost more?

Because they contain more expensive ingredients.

Can I use a facial scrub on my body?

Sure, you can use a facial scrub (gentlest) on your body, but we don’t recommend using a body scrub (and definitely not the foot scrub) on your face, especially if you have sensitive skin. The facial scrubs are a different formula that is better suited to the more sensitive skin on your face.

Which Facial Scrub is right for my skin type?

We have something for everyone! Our facial scrubs are all formulated to address a particular skintype or concern.

Normal/Combination skin? There are three options for you;

>Green Tea Facial

>Coffee Facial

>Cucumber Facial

    Super Dry Skin?

    >Avocado Facial

    >Green Tea Facial with Emu Oil

    >Coffee Facial with Emu Oil

    >Cucumber Facial with Emu Oil

      Moderately Oily skin with occasional breakouts?

      >Strawberry Facial

        Very oily skin with or without acne?

        >Green Tea with Tea Tree Oil Facial 

          Can Simple Sugars scrubs make me look younger, cure my acne, or keep me from getting fine lines and wrinkles?

          Let us be perfectly clear here: Simple Sugars makes absolutely no claims, whatsoever, about the possible benefits using our products may impart to your skin. Here’s what we know: we use all-natural ingredients, that each have a great profile when it comes to being healthy. We don’t think you should put anything on your skin that you couldn’t eat, if you had to. We choose ingredients that have loads of vitamins and antioxidants and other supposedly good-for-you stuff. But truly, in the end, Simple Sugars is all about feeling great! Your skin will feel great. And you will feel great knowing that you’re using an all-natural product that doesn’t contain parabens or propyl polyglcol- something or others. And if you happen to notice some skin benefits for yourself (and most people do) that’s just icing on the cake as far as we’re concerned. Of course, you should always check with your doctor or dermatologist if you have specific questions about your skin. And if for some reason you develop an irritation from a Simple Sugars scrub you should, of course, discontinue use immediately.

          Sensitive Skin

          Are Simple Sugars scrubs safe for sensitive skin?

          YES! YES! YES! Simple Sugars scrubs were especially formulated for sensitive skin! If you're that person that "can't use ANYTHING especially anything scented" these products are made for you! Really.  Please read "The Amazing Simple Sugars Story" and check out the testimonials for affirmation. 

           

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          Eczema and Psoriasis 

          What is the best scrub to use for eczema or psoriasis?

          First of all, we cannot and do not make any claims about the benefits or potential benefits our scrubs may have for those with a medical condition like eczema or psoriasis since our products have not been studied in randomized clinical trials for the treatment of these conditions.

          We can however, relate the personal experience of our founder as well as report the hundreds of unsolicited testimonials we have received from happy customers who claim that our products helped them dramatically when nothing else could. You can read testimonials here.

          We recommend that those with eczema or psoriasis use the products with the emu oil.

          What is Lani’s favorite scrub and what worked for her eczema?

          Lani’s overall favorites are Almond Body scrub with Emu Oil and Strawberry Facial Scrub. But she uses all of the products and thinks they all work equally as well to keep her eczema for coming back.

          How do I specify my scent choices for a Super Smooth Basket?

          When you view your shopping bag after adding a basket, you’ll see a box near the bottom that says "Add Note". Enter your scent choices here - just be sure to select 2 body scrubs and a facial scrub. 

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          Ingredients

          What exactly is in a Simple Sugars scrub?

          Well let’s start by telling you what’s NOT in any of Simple Sugars products. There are no PEGs, parabens, sulphates or phthalates (a.k.a. the potentially harmful chemicals usually found in artificial fragrances) artificial preservatives, colors or additives in any of Simple Sugars products. We start with pure cane sugar (non GMO) then we add a custom blend of all-natural oils that we source from trusted and certified suppliers. The blend, depending on what type of scrub it is, may contain one or more of the following: organic soybean oil, grapeseed oil, safflower oil, jojoba oil, apricot kernel oil or sweet cherry kernel oil. (all formulations DO contain organic soybean oil).The scrubs contain natural and organic ingredients (for example, lemonade contains fresh organic lemon zest, chocolate contains real raw organic cocoa powder etc.), botanicals, essential oils, and in some cases botanical fragrances that are alcohol and phthalate-free and safe for sensitive skin. They also contain Vitamins C and E as well as citric acid, which balances the pH of the formulations. Please note that all of our scrubs contain organic soybean oil.

          How are Simple Sugars scrubs tested?

          We test all of our products on ourselves and our wonderful group of human guinea pigs aka our employees whom we affectionately refer to as "The Simpies." Amongst us, we have eczema, psoriasis, oily skin, dry skin, mature skin, acne-prone skin…. we cover all the bases. We don’t sell anything until we love it! And of course, Simple Sugars products are not now, nor will they ever be tested on animals. 

          Simple Sugars products have not been medically tested. We cannot make any claims about the effects of our products on any particular skin conditions - we can only talk about the success stories we've heard from our customers, friends, and our founder. Check out the testimonials page to see what our customers have to say.

          If your scrubs don’t contain preservatives how do they stay free of bacteria?

          Our scrubs contain no ARTIFICIAL preservatives. But quite a few of our ingredients act as preservatives. Vitamin E for example. Also citric acid and the essential oils themselves have preservative (and often antiseptic) qualities. Since our scrubs are oil-based and not water-based, they aren’t good environments for bacteria to grow (another reason why we only make scrubs and not lotions, creams, etc. Those are water based and need to be preserved). This is also the reason that you should avoid getting water into your scrub. (Get a flip-top lid!!)

          Does Strawberry really have strawberries in it?

          It sure does. And vanilla has pure vanilla bean paste and almond has real ground organic almonds and coconut has real, organic coconut, and well you get the idea….right??

          What if I’m allergic to nuts?

          All of Simple Sugars products are “nut-free” with the obvious exception of the almond body scrub. We cannot guarantee that there is absolutely no cross-contamination (our production space is just too small!) but we do use separate tools and carefully clean all tables and production space between batches. 

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          Smooth For Men

          Why in the world would a man want to use a scrub? I use soap.

          Great question! Take this quick quiz:

          >Do you have skin? (If you have skin that is sensitive give yourself 2 points for this one)

          >Do you know how to use soap?

          >Do you want to look and feel much better without trying too hard?

            If you answered yes to any of these – Smooth For Men is perfect for you. It’s one all-natural product that does it all! It’s as easy to use as soap but will leave you with skin that looks awesome. Who doesn’t want to look like they tried when in reality, they didn’t!

            So how exactly do I use a Smooth For Men Scrub?

            It’s simple, really. The first thing you do when you open the jar is to give your scrub a good stir, because the oils come to the top. You want to make sure the scrub is mixed thoroughly before each use to make sure your last scrub from a jar is as awesome as the first.

            You can use the scrub in the shower or bath or even at the sink, just make sure to apply to wet skin. Just scoop out a little into your hand (you can use the handy portioning spoon we include with your purchase) and rub onto your wet skin with your hands. Of course, you can use a washcloth or scrubby thing but hands are easier and they’ll benefit too so why not just keep it simple? Scrub until you feel the sugar melt and then rinse off. Since our scrubs cleanse,exfoliate and moisturize in one easy step, you don’t need any additional moisturizers or lotions.  USE DAILY!

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            Other products

            Do you have other products besides scrubs?

            Nope. We only make sugar scrubs. And there are a couple of good reasons for it. First of all, our goal is to create products that are safe for very sensitive skin and are synthetic preservative free. Only oil-based products can be safely made without synthetic preservatives. Lotions, creams and other water-based products can harbor bacteria, so they need to be preserved with agents stronger than the natural ones we use. Secondly, we’re all about the simple. Simple Sugars scrubs cleanse, exfoliate and moisturize in one easy step so you never need lotion. We call it going NOLO, our customers call it amazing.

            Why don’t you make salt scrubs?

            Since our mission is to create great products for sensitive skin we use sugar because it has a lower melting point than salt. Sugar also has a smaller round crystal which makes for the gentlest exfoliation you can get. Salt actually draws moisture out of the skin and also burns when you shave or if you have a cut, and as an added bonus, if you happen to get some in your mouth while you’re scrubbin’ your face – sugar is actually tasty! (And for the record, no, we do not recommend EATING the scrub!!)

            Why doesn’t your scrub come in a bigger size than 8 oz.?

            For one thing, the fresher the scrub the better. For another thing, we’ve found that most of our customers like to have a little variety when it comes to their scrubs. For example, you might need a lemonade or coffee jump start in the morning, but prefer a soothing, relaxing lavender scrub for an evening bath. Eight ounces should last you about a month if you are a stingy scrubber – a couple of weeks if you are, what we very affectionately refer to as, a slatherer. So order a back up, if you’re worried about running out!

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            Returns

            What if my package arrived damaged? 

            Call us right away or shoot us an email and our customer service department will happily assist you (888-819-8994 or info@simplesugarsscrub.com). It’s unlikely, but possible, that a jar might leak or your package may get damaged during shipment, but don't worry, we're here to help! Please be sure to contact us within 3 business days of receiving your package.  To expedite the replacement process, please send along a picture of your damaged package. 

            Return Policy

            Simple Sugars products are final sale and not returnable. Shipping charges are non-refundable.

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            Shipping

            How much is shipping?

            We use UPS as our preferred shipper for domestic packages. The shipping cost depends on the weight of the package and how far away you are. To find your exact shipping cost, place the items you would like to order in your shopping cart, continue on to the next step in the checkout process, and enter your address. Please note that we are VERY aware that shipping is expensive. We pass on the direct shipping cost that we pay to UPS we never add a handling or service fee of any kind. You pay what we pay and we agree that it's a lot! We have no control over these prices unfortunately. 

            International shipments can be sent via UPS or USPS. Please note that if you choose UPS for an international shipment, you will be responsible for additional brokerage fees when the package is delivered to your door. If you choose USPS, there will be no additional fees. 

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            Questions about your order

            When do orders go out/how long does order processing take?

            Under normal circumstances, orders will ship within 2-3 business days. If the product is out of stock, please allow additional time for shipping. Please note that this is the time it takes for your order to leave our warehouse, not the amount of time it takes to be delivered to your door. You will receive an email when your order ships out with complete tracking information. 

            What if I want to cancel my order or switch a product after I have placed it?

            All orders are final and cannot be cancelled or changed after they are placed. We submit orders directly to our fulfillment center, so they can get processed immediately and shipped out to you as soon as possible. For this reason we cannot make cancellations or changes. 

            The scrub I want to order says "out of stock" - what does that mean?

            If you order a scrub that is out of stock, it just means that we are making more and it’s just not in our fulfillment center yet so it might take a couple of extra days to get it out to you. You can still order an item when it shows “out-of-stock” status, it just might take a day or two more to receive it.

            I don't want to order online. Can I place an order over the phone?

            You sure can! Just call the lovely Trista at 888-819-8994 and she'll be more than happy to take your order. 

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            Super Smooth Club

            What is the Super Smooth Club and how can I become a member?

            The Super Smooth Club is our customer loyalty program that rewards our smoothest customers with discounts and special perks. You automatically become a member of the club and will be notified when you spend $200 in a year. The club has three levels, Silver, Gold and Pink. The higher the level, the more exciting the rewards!

            How does the club work?

            Members automatically qualify when they reach $200.00 in combined web sales in a calendar year. Rewards are earned for each $100.00 spent after qualifying for the club. The club has 3 levels:

            Silver – Minimum of $200.00 in combined web sales in a calendar year and earns members 10% rewards

            Gold – Minimum of $500.00 in combined web sales in a calendar year and earns members $10 rewards

            Pink – Minimum of $1000.00 in combined web sales in a calendar year and earn members $15 rewards

            The totals for each customer are rolling, but reset at the end of the year. The highest level reached is good for the calendar year in which you qualify and the following calendar year. Annual requalification is required.

            When will I receive my rewards?

            Rewards are sent out on the first of every month via email based on the bank amount at the end of the previous month.

            Why am I not receiving my rewards?

            Members must be signed up for our email list to ensure they are being sent rewards. Members also should add our email address (info@simplesugarsscrub.com) to their email contacts to make sure the reward emails are not being sent to their spam folder.

            I'm having trouble using my rewards on the website?

            Contact us via email at info@simplesugarsscrub.com or by phone at 1-888-819-8994 to speak to a customer service representative to help resolve this issue for you.

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            Stayin’ Smooth

            I’m a Simple Sugars junkie. How can I make sure that I don’t miss a fix?

            Well that’s simple! The Simple Sugars subscriptions are the answer. You can get large jars or small. You can get 6 months or a year. You can even choose between the featured scents (i.e. “the scent of the month”) or the best sellers. You get convenience, you get savings, you get uninterrupted smoothness. Sweet!!

            Are there retail locations where I can buy Simple Sugars scrubs?

            We have an exclusive collection of retail partners - click on the "retail locations" tab under "about us" to view the complete list. You can always purchase via the website or directly from us by calling the Super Smooth Line 888-819-8994. We’re always interested in adding to our family of retail partners, so if you know of or own a retail location that would like to carry Simple Sugars products, send an email to us at wholesale@simplesugarsscrub.com. 

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            Custom Gift Packages

            What if I want to order multiple gift packages or gift baskets?

            We offer custom gift basket and gift package options and quantity discounts for large orders (starting with orders over $500). Just call the Super Smooth Line at 888-819-8994 or email info@simplesugarsscrub.com for more info. Please note that these orders need additional processing time. 

            Can you feature my company’s logo or colors for a corporate event?

            Absolutely. Simple Sugars all-natural scrubs make great client gifts or give aways because EVERYONE loves to get smooth, no matter what kind of diet they’re on! You just tell us what you’d like and how much you’d like to spend and we’ll be happy to work with you!

            Do you do wedding favors?

            Yes! Contact us and we will work with you to find something that fits your theme and budget! (Scrubs make ADORABLE shower gifts, because you know, you use them in the shower ;)! ) 

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