- Directions for use
- Emu oil add-in option
- Facial scrubs vs. Body scrubs. vs. Foot scrub
- How do I specify my scent choices for a Sampler?
- Other products
- Sensitive Skin
- Stayin’ Smooth
- Custom Gift Packages
Directions for use
I’ve never used a sugar scrub before. What exactly am I missing?
A sugar scrub is a great way to exfoliate (in other words remove dead skin cells) and moisturize your skin. It’s the closest thing we’ve found to having a real spa experience, in just a couple of minutes right in your own bathroom. It’s simple, really. The first thing you do when you open the jar is to give your scrub a good stir, because the oils come to the top. Then just scoop out a little into your hand and add just a little water so it’s easy to smooth on. Then, grab your handy dandy bath pouf (or a wash cloth will do as well) and start scrubbin’. Now, close your eyes and enjoy the delicious scent that envelops you. Once you feel that the sugar is melting go ahead and rinse. (This is the part where you want to be careful because the tub floor can get slippery.) Once you exit the bathtub or shower just pat yourself dry with a towel. Now ohh and ahh at the incredible smoothness of your soft self. Get the picture?
How often should I use a scrub?
Well, really it’s up to you and your skin. Some of us are scrub addicts and feel like it’s not really a shower if we don’t scrub. Others, prefer to treat themselves two or three times a week. Simple Sugars scrubs are gentle enough to use everyday – but everyone’s skin is different, so listen to your skin. Warning: the smoothness is definitely habit forming! But hey – no cals – so don’t sweat it. The same goes for the facial scrubs. All of our products are formulated especially for sensitive skin so they are gentle enough to use every day.
Can I keep my scrub in the shower?
Well, you want to keep it handy that’s for sure. But ideally, you should try to prevent getting too much water into your scrub (remember those nasty bacteria love water!) Use the spoon to stir it up and scoop it out into your hand and then add some water to apply to your skin. Then be sure you close it up tightly.
Do I need a moisturizer after I scrub?
Oh nooooo! You’ll be super soft and smooth without adding anything else!
What’s the shelf-life of my scrub?
Our scrubs have a shelf life of about a year. The oils we use are all stable for at least a year and the antioxidants and essential oils, add to that. But really, using it when it’s fresh is the ultimate.
Are Simple Sugars scrubs safe for children? What if my dog eats my scrub?
Yes, Simple Sugars scrubs are formulated to be all-natural and safe for even the most sensitive skin (be sure to read the “about us” section). The peppermint footscrub is powerful, so we don’t recommend using that on small children or babies, but the others are fine. Also, there is nothing in any Simple Sugars product that would be harmful to a child or pet if it was swallowed. We do recommend that you keep all products out of the reach of little ones and furry ones (if for no other reason, than to avoid a mess!) just to be on the safe side. Believe it or not, we have had reports of customer’s dogs actually opening sealed jars of scrub and eating the whole thing! Again – nothing to worry about if your pooch gets into your scrub, but be aware that certain things will be a little, shall we say, smoother than usual for a little while.
Emu oil add-in option
When you order the emu oil add-in, you get your choice of scrub with emu oil added to it. You’ll notice a label that says “with emu oil” on the jar lid.
Facial scrubs vs. Body scrubs. vs. Foot scrub
What’s the difference between the body scrub, the facial scrub and the foot scrub?
The facial scrubs are the gentlest exfoliators because they contain a lower concentration of sugar. They also contain more Vitamin E, jojoba oil and grapeseed oil (all excellent ingredients for your face!) than the body scrubs. Also, the three varieties of facial scrub are all made from ingredients that are especially loaded with good-for-skin ingredients (see individual product listings for details). The body scrubs are more aggressive exfoliators and come in a wider variety of scents. The foot scrub is the most heavy duty exfoliator and also contains the most serious moisturizer, because feet, well they require the big guns!
Why do the facial scrubs cost more?
Because they contain more expensive ingredients.
Can I use a facial scrub on my body?
Sure, you can use a facial scrub (gentlest) on your body, but we don’t recommend using a body scrub (and definitely not the foot scrub) on your face, especially if you have sensitive skin.
How do I specify my scent choices for a Super Smooth Basket?
When you view your shopping bag after adding a basket, you’ll see a box near the bottom that says "Add Note". Enter your scent choices here - just be sure to select 2 body scrubs and a facial scrub.
What exactly is in a Simple Sugars scrub?
Well let’s start by telling you what’s NOT in any of Simple Sugars products. There are no parabens, sulphates or phthalates (a.k.a. the potentially harmful chemicals usually found in artificial fragrances) artificial preservatives, colors or additives in any of Simple Sugars products. We start with pure cane sugar, then we add a custom blend of all-natural oils that we source from trusted and certified suppliers. The blend, depending on what type of scrub it is, may contain one or more of the following: organic soybean oil, grapeseed oil, safflower oil, jojoba oil, apricot kernel oil or sweet cherry kernel oil. The scrubs contain natural and organic ingredients (for example, lemonade contains fresh lemon zest, chocolate contains real cocoa powder etc.), botanicals, essential oils, and in some cases botanical fragrances. They also contain Vitamins C and E as well as citric acid, which balances the pH of the formulations.
How are Simple Sugars scrubs tested?
We test all of our products on ourselves and our wonderful group of human guinea pigs (also, affectionately known as, the Simple Sugars Sisters). Amongst us, we have eczema, psoriasis, oily skin, dry skin, mature skin, acne-prone skin…. we cover all the bases. We don’t sell anything until we all love it! And of course, Simple Sugars products are not now, nor will they ever be tested on animals. Although, we do know a few cats with dander that might benefit…(JUST KIDDING!!)
However, Simple Sugars products have not been medically tested. We cannot make any claims about the effects of our products on any particular skin conditions - we can only talk about the success stories we've heard from our customers, friends, and our founder.
Can Simple Sugars scrubs make me look younger, cure my acne, or keep me from getting fine lines and wrinkles?
Let us be perfectly clear here: Simple Sugars makes absolutely no claims, whatsoever, about the possible benefits using our products may impart to your skin. Here’s what we know: we use all-natural ingredients, that each have a great profile when it comes to being healthy. We don’t think you should put anything on your skin that you couldn’t eat, if you had to. We choose ingredients that have loads of vitamins and antioxidants and other supposedly good-for-you stuff. But truly, in the end, Simple Sugars is all about feeling great! Your skin will feel great. And you will feel great knowing that you’re using an all-natural product that doesn’t contain parabens or propyl polyglcol- something or others. And if you happen to notice some skin benefits for yourself, that’s just icing on the cake as far as we’re concerned. Of course, you should always check with your doctor or dermatologist if you have specific questions about your skin. And if for some reason you develop an irritation from a Simple Sugars scrub you should discontinue use immediately.
If your scrubs don’t contain preservatives how do they stay free of bacteria?
Our scrubs contain no ARTIFICIAL preservatives. But quite a few of our ingredients act as preservatives. Vitamin E for example. Also citric acid, grapefruit seed oil extract, and the essential oils themselves have preservative (and often antiseptic) qualities. Also, since our scrubs are oil-based and not water-based, they aren’t good environments for bacteria to grow (another reason why we only make scrubs and not lotions, creams, etc., those are water based and need to be preserved)
Does Strawberry really have strawberries in it?
It sure does. And vanilla has pure vanilla bean paste and almond has real ground organic almonds and coconut has real, organic coconut, and well you get the idea….right??
What if I’m allergic to nuts?
All of Simple Sugars products are “nut-free” with the obvious exception of the almond body scrub. We cannot guarantee that there is absolutely no cross-contamination (our production space is just too small!) but we do use separate tools and carefully clean all tables and production space between batches.
Do you have other products besides scrubs?
Nope. We only make sugar scrubs. And there are a couple of good reasons for it. First of all, our goal is to create products that are synthetic preservative free. Only oil-based products can be safely made without synthetic preservatives. Lotions, creams and other water-based products can harbor bacteria, so they need to be preserved with agents stronger than the natural ones we use, like vitamin E and essential oils. Secondly, we’re all about the simple. A great scrub, can cleanse, exfoliate and moisturize. So, for great skin you only need one great product. Who needs a whole shower full of products? Plus, it’s much easier to clean the shower – you don’t have all of that stuff to move around! Remember it’s simple to be smooth!
Why don’t you make salt scrubs?
Well, it’s just that we like sugar better. Sugar is gentler than salt, and it doesn’t burn after you shave or if you have a cut, and if you happen to get some in your mouth while you’re scrubbin’ away – it’s actually tasty! (And for the record, no, we do not recommend EATING the scrub!!)
Why doesn’t your scrub come in a bigger size than 8 oz.?
For one thing, the fresher the scrub the better. For another thing, we’ve found that most of our customers like to have a little variety when it comes to their scrubs. For example, you might need a lemonade or coffee jump start in the morning, but prefer a soothing, relaxing lavender scrub for an evening bath. Eight ounces should last you about a month if you are a stingy scrubber – a couple of weeks if you are, what we very affectionately refer to as, a slatherer. So order a back up, if you’re worried about running out. Or better yet, check out our Simple Sugars Subscription package; the simplest way to ensure uninterrupted smoothness!
What if my package arrived damaged?
Call us right away or shoot us an email and our customer service department will happily assist you (888-819-8994 or firstname.lastname@example.org). It’s unlikely, but possible, that a jar might leak or your package may get damaged during shipment, but we're here to help! Please be sure to contact us within 3 business days of receiving your package. To expedite the replacement process, please send along a picture of your damaged package.
Simple Sugars products are final sale and not returnable. Shipping charges are non-refundable.
Are Simple Sugars scrubs safe for sensitive skin?
YES! YES! YES! Simple Sugars scrubs were especially formulated for sensitive skin (please read The Simple Sugars Story in the “About Us” section.)
How much is shipping?
We use UPS as our preferred shipper for domestic packages. The shipping cost depends on the weight of the package and how far away you are. To find your exact shipping cost, place the items you would like to order in your shopping cart, continue on to the next step in the checkout process, and enter your address.
International shipments can be sent via UPS or USPS. Please note that if you choose UPS for an international shipment, you will be responsible for additional brokerage fees when the package is delivered to your door. If you choose USPS, there will be no additional fees.
When do orders go out/how long does order processing take?
Under normal circumstances, orders will ship within 2-3 business days. If the product is out of stock, please allow additional time for shipping. Please note that this is the time it takes for your order to leave our warehouse, not the amount of time it takes to be delivered to your door. You will receive an email when your order ships out with complete tracking information.
However, as a result of the phenomenal response to our recent appearance on ABC's "Shark Tank" please allow a minimum of 14 business days for your order to ship. We are working as quickly as possible to get back to our regular order processing time.
What if I want to cancel my order or switch a product after I have placed it?
All orders are final and cannot be cancelled or changed after they are placed. We submit orders directly to our fulfillment center, so they can get processed immediately and shipped out to you as soon as possible. For this reason we cannot make cancellations or changes.
I’m a Simple Sugars junkie. How can I make sure that I don’t miss a fix?
Well that’s simple! The Simple Sugars subscriptions are the answer. You can get large jars or small. You can get 6 months or a year. You can even choose between the featured scents (i.e. “the scent of the month”) or the best sellers. You get convenience, you get savings, you get uninterrupted smoothness. Sweeet!!
Are there retail locations where I can buy Simple Sugars scrubs?
We have an exclusive collection of retail partners - click on the "retail locations" tab under "about us" to view the complete list. You can always purchase via the website or directly from us by calling the Super Smooth Line 888-819-8994. We’re always interested in adding to our family of retail partners, so if you know of or own a retail location that would like to carry Simple Sugars products, send an email to us at email@example.com.
The scrub I want to order says "out of stock" - what does that mean?
If you order a scrub that is out of stock, this just means that it will take slightly longer to process your order because we need to get it back in stock before we can ship you your scrubs! The time it takes for us to get products back in stock varies depending on the product - for more specific information about how long it will take, give us a call or send us an email.
Custom Gift Packages
What if I want to order multiple gift packages or gift baskets?
We offer custom gift basket and gift package options and quantity discounts for large orders (starting with orders over $500). Just call the Super Smooth Line at 888-819-8994 or email firstname.lastname@example.org for more info. Please note that these orders need additional processing time.
Can you feature my company’s logo or colors for a corporate event?
Absolutely. Simple Sugars all-natural scrubs make great client gifts or give aways because EVERYONE loves to get smooth, no matter what kind of diet they’re on! You just tell us what you’d like and how much you’d like to spend and we’ll be happy to work with you!
Do you do wedding favors?
Yes! Contact us and we will work with you to find something that fits your theme and budget! (Scrubs make ADORABLE shower gifts, because you know, you use them in the shower ;)! )