- Custom Gift Packages
- Directions for use
- Emu oil add-in option
- Facial scrubs vs. Body scrubs. vs. Foot scrub
- How do I specify my scent choices for a Sampler?
- Ingredients
- Other products
- Returns
- Sensitive Skin
- Shipping
- Stayin' Smooth
Custom Gift Packages
How can I order a custom gift basket?
That's easy. Just call the Super Smooth Line at 412-576-3091 and tell us what you'd like, how much you want to spend and what the occasion is. We'll make up a beautiful basket to your specs. Not to brag: but we do make some awesome looking baskets - you won't be disappointed - we guarantee it!
Can you feature my company's logo or colors for a corporate event?
Absolutely. We do it all the time. UPMC Cancer Centers, National City Bank and Vocollect Healthcare Sytems are some of our corporate clients. Simple Sugars makes great client gifts or give aways because EVERYONE loves to get pampered, no matter what kind of diet they're on! You just tell us what you'd like and how much you'd like to spend and we'll be happy to work with you!
Directions for use
I've never used a sugar scrub before. What exactly am I missing?
A sugar scrub is a great way to exfoliate (in other words remove dead skin cells) and moisturize your skin. It's the closest thing we've found to having a real spa experience, in just a couple of minutes right in your own bathroom. It's simple, really. The first thing you do when you open the jar is to give your scrub a good stir, because the oils come to the top. Then just scoop out a little into your hand and add just a little water so it's easy to smooth on. Then, grab your handy dandy bath pouf (or a wash cloth will do as well) and start scrubbin'. Now, close your eyes and enjoy the delicious scent that envelops you. Once you've covered your body in sugar go ahead and rinse. (This is the part where you want to be careful because the tub floor can get slippery.) Once you exit the bathtub or shower just pat yourself dry with a towel. Now ohh and ahh at the incredible smoothness of your soft self. Get the picture?
How often should I use a scrub?
Well, really it's up to you and your skin. Some of us are scrub addicts and feel like it's not really a shower if we don't scrub. Others, prefer to treat themselves two or three times a week. Simple Sugars scrubs are gentle enough to use everyday - but everyone's skin is different, so listen to your skin. Warning: the smoothness is definitely habit forming! But hey - no cals - so don't sweat it. Note: Facial exfoliation should be done 2-3 times per week.
Can I keep my scrub in the shower?
Well, you want to keep it handy that's for sure. But ideally, you should try to prevent getting too much water into your scrub (remember those nasty bacteria love water!) Use the spoon to stir it up and scoop it out into your hand and then add some water to apply to your skin. Then be sure you close it up tightly.
Do I need a moisturizer after I scrub?
Oh nooooo! You'll be super soft and smooth without adding anything else!
What's the shelf-life of my scrub?
Our scrubs have a shelf life of about a year. The oils we use are all stable for at least a year and the antioxidants and essential oils, add to that. But really, using it when it's fresh is the ultimate.
Are Simple Sugars scrubs safe for children?
Yes, Simple Sugars scrubs are formulated to be all- natural and safe for even the most sensitive skin.(be sure to read the "about us" section) The peppermint footscrub is powerful, so we don't recommend using that on small children or babies, but the others are fine. Also, there is nothing in any Simple Sugars product that would be harmful to a child if it was swallowed. We do recommend that you keep all products out of the reach of little ones( if for no other reason, than to avoid a mess!) just to be on the safe side.
Emu oil add-in option
When I order the emu oil add-in option, does that mean my scrub will have the emu oil already added in or does it come as a separate item? When you order the emu oil add-in option, we add the emu oil into your scrub for you. You'll notice a label that says "with emu oil" on the jar lid.
Facial scrubs vs. Body scrubs. vs. Foot scrub
What's the difference between the body scrub, the facial scrub and the foot scrub?
The facial scrubs are the gentlest exfoliators because they contain a lower concentration of sugar. They also contain more Vitamin E, jojoba oil and grapeseed oil ( all excellent ingredients for your skin!)than the body scrubs. Also, the three varieties of facial scrub are all made from ingredients that are especially loaded with good-for-skin ingredients ( see individual product listings for details). The body scrubs are more aggressive exfoliators and come in a wider variety of scents. The foot scrub is the most heavy duty exfoliator and also contains the most serious moisturizer, because feet, well they require the big guns!
Why do the facial scrubs cost more?
Because they contain more expensive ingredients.
Can I use a facial scrub on my body?
Sure, you can use a facial scrub (gentlest) on your body, but we don't recommend using a body scrub ( and definitely not the foot scrub) on your face, especially if you have sensitive skin.
How do I specify my scent choices for a Sampler?
How do I specify my scent choices for the Samplers?
When you view your shopping bag after adding a sampler of any kind, you'll see a box near the bottom left to enter in your scent choices. You can also use this space to enter any special instructions or notes for your order.
Ingredients
What exactly is in a Simple Sugars scrub?
Well let's start by telling you what's NOT in any of Simple Sugars products. There are no artificial preservatives, colors or scents in any of Simple Sugars products. We start with pure cane sugar, then we add a custom blend of all-natural oils that we source from trusted and certified suppliers. The blend, depending on what type of scrub it is, may contain one or more of the following: soybean oil, grapeseed oil, rice bran oil, sesame oil, safflower oil, jojoba oil, or sweet cherry kernel oil. The scrubs contain natural ingredients ( for example, lemonade contains fresh lemon zest, milk chocolate contains real milk chocolate etc.), essential oils, and in some cases fragrance oils. They also contain Vitamins C and E as well as citric acid, which balances the pH of the formulations.
How are Simple Sugars scrubs tested?
We test all of our products on ourselves and our wonderful group of human guinea pigs ( also, affectionately known as, the Simple Sugars Sistas). Amongst us, we have eczema, psoriasis, oily skin, dry skin, mature skin, acne-prone skin.... we cover all the bases. We don't sell anything until we all love it! And of course, Simple Sugars products are not now, nor will they ever be tested on animals. Although, we do know a few cats with dander that might benefit.....(JUST KIDDING!!)
Can Simple Sugars scrubs make me look younger, cure my acne, or keep me from getting fine lines and wrinkles???
Let us be perfectly clear here: Simple Sugars makes absolutely no claims, whatsoever, about the possible benefits using our products may impart to your skin. Here's what we know: we use all-natural ingredients, that each have a great profile - when it comes to being healthy. We don't think you should put anything on your skin that you couldn't eat, if you had to. We choose ingredients that have loads of vitamins and antioxidants and other supposedly good for you stuff. But truly, in the end, Simple Sugars is all about feeling great! Your skin will feel great. And you will feel great knowing that you're using an all-natural product that doesn't contain parabens or propylpolyglcol- something or others. And if you happen to notice some skin benefits for yourself....that's just icing on the cake as far as we're concerned. Of course, you should always check with your doctor or dermatologist if you have specific questions about your skin. And if for some reason you develop an irritation from a Simple Sugars scrub you should discontinue use immediately.
If your scrubs don't contain preservatives how do they stay free of bacteria?
Our scrubs contain no ARTIFICIAL preservatives. But quite a few of our ingredients act as preservatives. Vitamin E for example. Also citric acid, grapefruit seed oil extract, and the essential oils themselves have preservative (and often antiseptic) qualities. Also,since our scrubs are oil-based and not water-based, they aren't good environments for bacteria to grow. ( another reason why we only make scrubs and not lotions, creams, ect ---those are water based and need to be preserved)
Does Strawberry really have strawberries in it?
It sure does. And vanilla has pure vanilla bean paste and almond has real ground almonds and coconut has real, organic coconut, and well you get the idea....right??
What if I'm allergic to nuts?
All of Simple Sugars products are "nut-free" with the obvious exception of the almond body scrub ( and, yes the almond is made with separate tools in a different area than the others to avoid possible contamination) As a matter of fact, we used to use sweet almond oil in our scrubs, but it turns out that one of our Smooth Sistas ( aka product testers) is allergic to nuts. So we took it out! We think our scrubs are even better with out it. This also makes Simple Sugars ideal for gift giving.
Other products
Do you have other products besides scrubs?
Nope. We only make sugar scrubs. And there are a couple of good reasons for it. First of all, our goal is to create products that are preservative free. Only oil based products can be safely made without synthetic preservatives. Lotions, creams and other water based products can harbor bacteria, so they need to be preserved. Secondly, we're all about the simple. A great scrub, can cleanse, exfoliate and moisturize. So, for great skin you only need one great product. Who needs a whole shower full of products? Plus, it's much easier to clean the shower - you don't have all of that stuff to move around!
Why don't you make salt scrubs?
Well, it's just that we like sugar better. Sugar is a little more gentle than salt, and it doesn't burn after you shave or if you have a cut, and if you happen to get some in your mouth while you're scrubbin' away - it's tasty! ( And for the record: no! - we do not recommend EATING the scrub!! )
Why doesn't your scrub come in a bigger size than 8 oz.?
For one thing, the fresher the scrub the better. For another thing, we've found that most of our customers like to have a little variety when it comes to their scrubs. For example, you might need a lemonade or coffee jumpstart in the morning, but prefer a soothing, relaxing lavender scrub for an evening bath. 8 oz should last you about a month if you are a stingy scrubber - a couple of weeks if you are, what we very affectionately refer to as, a slatherer. So order a back up, if you're worried about running out!
Returns
What if my package arrived damaged? What if I don't love my purchase?
Call us right away and our customer service department will happily assist you. 412-576-3091. We're sure you'll love your Simple Sugars product, but since "things happen" (it's unlikely, but possible, that a jar might leak during shipment, for example), if you're not completely happy with your purchase, call us and we'll replace your product or give you a refund.
Sensitive Skin
Are Simple Sugars scrubs safe for sensitive skin?
YES! YES! YES! Simple Sugars scrubs were especially formulated for senstive skin ( please read The Simple Sugars Story in the "About Us" section)
Shipping
How much is shipping?
We use FedEx Ground or the USPS Priority Mail service. Shipping rates start at $6.95. Which carrier we use depends on which will get your Simple Sugars scrubs to you the quickest and least expensive way ( which, incidentally, depends on where it is you live). See the table on the order page for the other rates. Of course, if you absolutely, positively, have to have your scrub overnight - we're happy to send it FedEx express, but it'll cost ya. ( the standard Fedex overnight shipping rates apply)
When do orders go out?
If we have the product in stock - and I don't have a huge load of homework - it will go out the door the next day. USPS Priority Mail is our preferred method of shipping. If it's a special order - we will get it out to you as soon as possible. We'll email you to let you know when you can expect your scrub. ( just kidding about the homework! - we'll get it out EVEN if it's during finals!)
What if I live in the Pittsburgh area and don't want to have to pay shipping?
Due to the ridiculous, ever-rising gas prices we are sorry to have to discontinue our free delivery service. However, if you live in the Pittsburgh area, you are welcome to come by the "factory" in Fox Chapel and pick up your order.
Stayin' Smooth
I'm a Simple Sugars junkie. How can I make sure that I don't miss a fix?
That's easy! Just sign up for the Smooth-n-Easy Program. You'll automatically get a shipment of scrub once a month. You can pick your favorites or we can send you the feature of the month. It's up to you. But one thing is for certain, you'll never go a day without smoothness again! How sweet is that? Call the Super Smooth Line at 412-576-3091 and we'll fix you up!
Are there retail locations where I can buy Simple Sugars scrubs?
Currently, you can get a select variety of Simple Sugars scrubs at The Uptown Spa in downtown Pittsburgh. Otherwise, you can purchase via the web or directly from us by calling the Super Smooth Line ( 412-576-3091). However, if you know of a retail location that you'd like to see carry Simple Sugars products, drop us a line and we'll check it out.